Shipping 

We typically dispatch orders within 24 hours, Monday to Friday.
Orders placed on Friday afternoon, Saturday, or Sunday will be shipped on Monday morning.

For international orders, duties, taxes, and tariffs are included in the final price paid at checkout unless otherwise noted.
No hidden fees, no surprise border charges.

Canada
Complimentary shipping on orders over CAD $60 within Ontario and Quebec, and over CAD $75 for the rest of Canada. Orders are shipped via UPS or Canada Post.

For orders below the free shipping threshold:

CAD $10 for Ontario and Quebec
CAD $15 for the rest of Canada

Estimated delivery times:

1–2 business days within Ontario and Quebec
2–5 business days for the rest of Canada

United States
We’re currently unable to ship to the United States due to the impact of recent tariffs. We’re actively working on a solution and hope to reopen U.S. shipping as soon as possible.

United Kingdom
Express shipping is £9 on orders over £185.
Estimated delivery time is 3–6 business days via DHL Express.

VAT and duties are included in the final price paid at checkout.
There will be no additional charges at the border.

Australia
Complimentary shipping on orders over AUD $219.
Estimated delivery time is 1–3 business days via DHL Express.

Orders over AUD $1,000 may incur additional duties and taxes.

Asia
Complimentary shipping on orders over AUD $219.
Estimated delivery time is 1–4 business days via DHL Express.

VAT and duties are included in the final price paid at checkout.
There will be no additional charges at the border.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@ensoeats.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are not able to ship to P.O. boxes. If a P.O. box address is added at checkout, and the delivery is not successful, the order will not be eligible for a refund.

If you have any further questions, please don't hesitate to contact us at info@ensoeats.com