Refund Policy

At ENSO (14289102 Canada Inc.), we take pride in our commitment to customer satisfaction and stand behind the quality of our products. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day 100% satisfaction guarantee. We understand that, in the case of consumable products, the dissatisfaction may only become apparent after use. Therefore, we accept returns of partially consumed or opened products within 30 days of the delivery date. Please review our refund policy below:

30-Day 100% Satisfaction Guarantee:
We are confident in the quality of our products, and we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product, even if it has been opened or partially consumed, within 30 days of the delivery date for a full refund.

How to Initiate a Refund:
To initiate a refund, please contact our customer service team at info@ensoeats.com. Our team will guide you through the return process and provide you with the necessary instructions.

Refund Eligibility:

• To be eligible for a refund, the product must be returned within 30 days of the delivery date.
• If you purchased multiple units of the same product (e.g., a pack of three), and one unit has been opened, the remaining units must be in unopened, sealed condition to qualify for a refund.
• Any product with quality issues is eligible for a refund, regardless of packaging status.

Processing Time:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days. Please note that the bank processing time may take an additional 7 working days.

Please Avoid Misuse:
While we encourage our customers to take advantage of our 30-day satisfaction guarantee, we kindly request that you use this policy in good faith. Refunds are intended for cases of genuine dissatisfaction. Excessive or fraudulent returns may result in the denial of future refund requests.

Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@ensoeats.com.

Thank you for choosing ENSO. We appreciate your trust in our products and services.

ENSO (14289102 Canada Inc.)