At ENSO, we understand the importance of customer satisfaction and strive to provide the best possible experience for our customers. However, as a perishable item, all sales of our granolas are final. We take great care to ensure that our products are of the highest quality and are packed securely to prevent damage during shipping. In the rare event that you receive a product that is defective or has been damaged during shipping, please reach out to us within 48 hours of delivery and we will work with you to find a solution. Unfortunately, we cannot accept returns or exchanges for reasons other than product defects or damages occurred during shipping. Thank you for your understanding.

To ensure your satisfaction with your ENSO purchase, please carefully inspect the contents of your order upon receipt. Please note that due to the perishable nature of our products, all sales are final and cannot be refunded or exchanged, except in the case of quality issues or damage incurred during shipping. In the event that you need to exchange a product for the same item, please contact us at to obtain a Return Authorization number. Please note that you will be responsible for paying the shipping costs for returning your item. Shipping times for exchanged products may vary depending on your location. Additionally, please ensure that you provide us with accurate address information to avoid loss or damage during shipment.